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SHIPPING & RETURNS

Shipping Policy:

Thank you for choosing  Kreative Klothing! We are committed to providing you with a seamless shopping experience. Please review our shipping policy below:

Order Processing: All orders are processed upon receipt. Orders are shipped out within [2] business days from the date of purchase, excluding weekends and holidays. If there is a delay in processing your order, we will notify you promptly.

Shipping Timeframe: Our standard shipping time is estimated to be between 5 to 10 business days. Please note that these are average delivery times and may vary based on factors such as product availability, destination address, and shipping carrier delays. In rare cases, deliveries may take longer due to unforeseen circumstances.

Shipping Methods: We offer [Standard/Express] shipping options. You can choose your preferred shipping method during the checkout process. Shipping costs are calculated based on the weight of your order and the delivery destination.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate its arrival date.

Shipping Restrictions: At this time, we only offer shipping within [Specify Regions or Countries]. We apologize for any inconvenience this may cause.

Multiple Shipments: To ensure that you receive your items as quickly as possible, we may ship your order in multiple shipments. You will receive separate tracking information for each shipment.

Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will attempt to contact you for further instructions. Please ensure that your shipping address is accurate and complete when placing your order.

Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at kreativeklothing.com

Thank you for choosing Kreative Klothing ! We appreciate your business.

Return & Exchange Policy

At Kreative Klothing, we want to ensure your satisfaction with our products. Please review our return policy below for information on returns, exchanges, and replacements:

Return Eligibility:

  • We accept returns for items within [10] days from the date of delivery.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return:

  1. Contact our customer service team at [kreativeklothing.com@gmail.com] to initiate the return process.

  2. Provide your order number, the name of the item you wish to return, and the reason for the return.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

Return Approval:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.

  • If approved, the replacement item will be processed for shipment.

Replacement Shipping:

  • The new item will be shipped out only after the returned item has been received and inspected.

  • If the replacement item is not available, we will issue a refund for the purchase price of the returned item.

Refunds:

  • If you are eligible for a refund, it will be processed and a credit will automatically be applied to your original method of payment.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within [10] days of receiving the product. We will provide instructions for returning the item and will cover the cost of return shipping.

Exchanges:

  • If you need to exchange an item for a different size or color, please contact us to initiate the exchange process.

Contact Us: If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [kreativeklothing.com@gmail.com].

Thank you for choosingKreative Klothing. We appreciate your business and aim to make your shopping experience enjoyable.

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